FAQ

 

 

1. Will the colour bleed after washing?
As our sarees are often hand-dyed using traditional methods, slight colour bleeding may occur. We recommend dry cleaning the saree for the first wash. After that, you may gently hand-wash it separately in cold water to preserve the colors and fabric quality.

ORDER RELATED QUERIES

1. How do I know once my order is confirmed?
Once your payment is authorized and your order is completed, you will receive an email from Tanera confirming the order placement. You’ll be provided with your Order Number, order details, and the amount paid. You will also receive an SMS confirming the same.

2. Do you accept phone orders?
We do not take orders over the phone. Customers must place their orders directly on www.tanera.in.

3. I have already placed my order — can I add more items to the same order?
Yes, you can contact us at info@tanera.in, and we’ll be happy to assist you.

4. What is the estimated delivery time for orders within India?
Delivery time varies by location. Typically, it takes 5-6 days for metros and Tier 1 cities. Tier 2 & 3 cities may take 6- 7 days, while locations in North East India, J&K, etc., may take 9- 11 days. In rare cases, unforeseen delays may occur, and we appreciate your patience while we work to get your order to you as quickly as possible.

5. How are orders placed on www.tanera.in delivered to me?
Once your order is placed, it is shipped via our trusted courier partners. After dispatch, you’ll receive an email and SMS with your tracking details and AWB number. You can use this to track your order, along with an estimated delivery date.

6. Why did I receive only part of my order?
This can happen due to two reasons:

  • Your order was shipped in multiple shipments, and the remaining items are still in transit.

  • One or more items were temporarily out of stock. In such cases, our team will contact you for confirmation before shipping. If we are unable to reach you by phone, you’ll receive an email with the update. You may also reach out to our customer care for further assistance.

SHIPPING-RELATED QUERIES

1. Are there any shipping charges?
Yes. A shipping charge of ₹150 is applicable on all domestic orders below ₹2100.
Shipping is free for orders of ₹2100 or above.

2. What are the shipping charges for international orders?
For international customers, shipping charges are calculated at checkout based on the order value and package dimensions. However, all international orders above ₹20,000 qualify for free shipping.

3. How does the delivery process work?
Tanera partners with reputed logistics providers to ensure safe and timely delivery of your saree. Once your order is confirmed, one of our logistics partners will pick up the product from us and deliver it straight to your doorstep.

4. How can I track the delivery of my order?
Once your order is shipped, you will receive an SMS and email with the details of the logistics partner along with the AWB (tracking) number.
You can track your order 24 hours after dispatch using the link provided in the email or directly on the courier partner’s website.

DELIVERY-RELATED QUERIES

1. What should I do if I miss the delivery?
We understand you might not be available at your delivery address at all times. Our delivery partners will make three consecutive delivery attempts. If you miss all three attempts, please write to us at order.tanera@gmail.com with your order number, and we’ll be happy to assist you further.

2. Why is the Cash on Delivery (COD) option not available at my location?
Certain PIN codes are not serviceable for COD by our logistics partners. Additionally, if the COD amount exceeds a limit set by the courier company, the option may not be available. We recommend choosing Credit Card, Debit Card, UPI, or Net Banking for a smooth transaction.

3. Do you deliver all over India?
Yes, we deliver pan-India. If a specific location is not serviceable by our regular courier partners, we will ship your order via India Post. Please note, this is only applicable for prepaid orders.

Return & Exchange Policy

Sale Policy

  1. A credit note will be issued for returned products.

  2. Products can be exchanged for the same or a higher value only.

  3. Clearance and garage sale items are strictly non-returnable and non-exchangeable.

  4. Gift wrap, shipping, and COD charges are non-refundable.

  5. One-Time Exchange Only: Once exchanged, the product cannot be exchanged again. However, you can choose to return the exchanged item for a credit note.

  6. Payment Terms:

    • For higher-value exchanges, the difference in amount must be paid online.

    • Cash on Delivery (COD) is not available on exchange orders.

  7. Delivery Address: Exchange items will be delivered to the original shipping address only.

  8. Product Exchange Rules:

    • If exchanging for a size change, a replacement will be provided free of charge.

    • For higher-value exchanges, the balance must be paid.

    • For lower-value exchanges, the difference will be issued as a credit note.

    • Only one item can be exchanged per request — multiple product exchanges are not allowed.

  9. Refund Policy

    1. Refund Process: Refunds will be initiated only after the product is picked up and passes our internal quality check.

    2. Timeline: Refunds are typically processed within 2–3 working days after approval.

    3. Sale Items: Items bought during a sale are not refundable but can be exchanged.

    4. Damaged or Defective Products:

      • Any such issues must be reported within 48 hours of receiving the order.

      • Once verified, we will offer a credit note, refund, or replacement, based on availability and situation.

      • Refunds will be issued only after product verification by our team.

    International Orders

    • We currently do not offer returns or exchanges for international orders.

    • Orders can be cancelled before dispatch for a full refund.

    • For defective or damaged products, please write to order.tanera@gmail.com with your Order ID and clear images.